Are more and more customers not coming back?
Are more and more customers not coming back? Our years of experience in the field have taught us that the product was not necessary purchased out of necessity. Excellent customer service will leave the customer with you even in a situation where they did not plan to purchase or could find a lower price with competitors. It all starts with the small details.
The customer service system is the heart of any business.
A dissatisfied customer will show zero tolerance towards the company or business and will move to competitors. Providing customer service at the highest level is the key to business success.
The formula is very simple – a customer who receives excellent service and personal attention will always return and even consider purchasing additional products/services.
On the other hand – a customer who receives a service to their dissatisfaction – will immediately leave for competitors and serve as a “bad advertisement” for your business for the sake of revenge for the defective service they received.
Excellent customer service is based on trust, mutual loyalty, courtesy, respect, understanding, availability,
Personal attitude and caring on the part of the company towards the customer.
A business that does not provide all that to its customers and helps in problem solving – will find itself losing customers on a regular basis.
We at S.A have developed a winning method for outstanding 5-star customer service that will make you earn your customers for the very long term and make them ambassadors of your business.
How does it work?
Examination of the existing situation
We will arrive at the business and examine the existing situation, the level of service,
the nature of the customers, we will hear what they have to say and analyzed the reviews
left on social networks in order to understand the level of service and current satisfaction.
Build a plan
After an in-depth analysis, we will build and implement a clear plan that is individually tailored to the business and for the nature of customers, we will guide and accompany all the employees in contact with customers,
We will create conversation scripts, we will prepare professional and relevant paperwork and will combine technological tools for creating tracks and locating vulnerabilities.
Implementation and follow-up
In order to make sure that all the solutions have been implemented in the business –
we will follow up with various methods such as simulations, implanting hidden customers, reading reviews, receiving feedback from customers and more – all in order to bring customer service in your business no less than five stars!
Remember - an excellent level of customer service will provide the business with a higher branding and perpetual development.
Your time is very precious
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